Shipping policy
All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping charges for your order will be calculated and displayed at checkout.
We offer international worldwide shipping.
At this time, we do not ship to France.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at ola@herbes-folles.com with your name and order number, and we will look into it for you.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at ola@herbes-folles.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at ola@herbes-folles.com.
One of our great purposes is to contribute to a fairer and healthier planet for everyone. Therefore, knowing that the pollution generated by the transport of goods is one of the major contributors to CO2 emissions...
We decided to join Offset, an app that allows to neutralize CO2 emissions that contribute to climate change. This way you can be (even) more sure that you support an environmentally responsible business that tries to counteract the impact of products transport.
Offset works with Pachama, an environmental conservation company created to fight the problem of climate change, specifically supporting the Jari Para Forest Conservation Project in the Amazon.
If you are not familiar with the concept of offsetting CO2 emissions, here is a short explanation:
All of us, citizens and businesses, produce carbon dioxide with our existence and daily activities. After measuring these carbon emissions (the so-called carbon footprint), we may want to offset them by investing the necessary resources in projects that reduce carbon emissions.
This mechanism was born in the late 1980s, and although it is not a solution for everything, it does go some way to minimizing our impact on the planet.